DynamicsCon is the ultimate learning and networking opportunity for the Microsoft Dynamics 365, Dynamics GP, and Power Platform community! With over 3,000 attendees, this event offers 275+ sessions led by more than 250 expert speakers, including Microsoft MVPs, seasoned veterans, and first-time speakers. Attendees can network with 125+ sponsors, enjoy seamless connections through attendee-to-attendee scanning, and indulge in complimentary breakfasts, lunches, and snack breaks. Plus, with two community receptions, DynamicsCon is truly 'Where community thrives, and ideas ignite!'Join us at DynamicsCon 2025 for a luxurious educational experience in the heart of Chicago! Held at the iconic Hyatt Regency Chicago, this premier venue offers stunning views of the city skyline and Lake Michigan. Located just steps away from famous attractions like the Magnificent Mile and Millennium Park, you'll enjoy both cutting-edge learning sessions and easy access to world-class dining, shopping, and entertainment. Discover why this dynamic city and elegant venue are the perfect backdrop for an unforgettable conference!

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DynamicsCon 2025

Michigan 3-East Tower

Unlock the secrets to managing security like 007 with Dynamics 365 Customer Insights. In this session, we’ll demystify security roles, permissions, and access controls to help you safeguard your data while empowering your team. Learn how to strike the perfect balance between protection and productivity for marketing customer engagement success.

Permission Impossible? Demystifying Security for Dynamics 365 Customer Insights

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It can be challenging to make the right choice between implementing a Dynamics 365 Customer Engagement (CE) module and developing a Model-Driven App. This session aims to provide attendees with a clear understanding of both options, helping them make informed decisions based on their specific needs.

How to Decide What Options is Best: Implementing a CE Module vs. a Model-driven App

This session will explore ways to optimize Dynamics 365 Field Service’s preventative maintenance capabilities using Power Automate. This includes updating future maintenance dates when preventative maintenance is performed earlier or later than originally planned, meter or non-duration based maintenance, etc.

Dynamics 365 Field Service Preventative Maintenance Optimizing with Power Automate

Dive into the world of sales automation with this practical workshop. Learn how to streamline your sales process from lead capture to deal closure using Dynamics 365 Sales integrated with Microsoft Copilot. 

This tutorial will walk you through setting up, configuring, and automating key sales activities. Discover how to eliminate manual data entry, minimize mundane tasks, and leverage AI to help close more deals. 

Whether you're new to automation or looking to optimize further, this session offers actionable steps to make your sales team more efficient and effective.


How to Automate Your Sales Process with Dynamics 365 and Copilot: A Step-by-Step Guide

Unlock the full potential of Microsoft Dataverse in this session, packed with practical techniques and real-world insights. 

Discover how to build custom entities, design intricate relationships, and use powerful features like queues and virtual tables to streamline processes and optimize data management in Dynamics 365. This session empowers Dynamics 365 administrators, architects, and power users to leverage Dataverse’s advanced features for flexible data modeling and enhanced workflow automation.

We’ll cover best practices for custom entity creation, relational structuring, effective queue management, and how virtual tables allow external data integration without duplication. Through hands-on examples, see how these advanced concepts drive innovation, efficiency, and data consistency. Don’t miss this opportunity to master Dataverse’s extensibility and unlock new levels of functionality!

Mastering Dataverse Magic: Unlocking Custom Entities anSmart Relationships

Dynamics 365 CE is more than just a CRM-it's a platform to build intelligent, automated workflows that keep your business one step ahead. But how do you make sure your workflows truly enhance productivity and align with business goals?

In this session, we’ll dive into the world of intelligent workflow automation within Dynamics 365 CE. From lead nurturing to case resolution, I’ll demonstrate how to design workflows that not only save time but also provide actionable insights for better decision-making. Using real-world examples, we’ll explore how to combine Dynamics 365 CE, Power Automate, and AI Builder to craft scalable, proactive solutions that drive value for your organization.

The Power of Proactivity: Building Intelligent Workflows in Dynamics 365 CE

By tracking the source of your leads, you can capitalize on what works and adjust what isn’t.  Join me to learn why sales and marketing alignment is essential to success and how setting up source tracking can ensure you are focused on what works.  This session will not only be topical for everyday users but will also walk through setting up your specific source campaigns in D365.   

Optimize Adoption with Sales and Marketing Alignment: Lead Source Tracking for Better Outcomes

 - Explore how AI features within Dynamics 365 Marketing can help in predicting customer behavior, personalizing content, and optimizing marketing efforts.
- Provide case studies or success stories where AI significantly improved campaign performance.

Leveraging AI in Marketing Campaigns

Unlock the power of real-time data integration between Dynamics 365 Finance and Operations and Customer Engagement apps with Dual Write. This session will provide a clear and concise guide to understanding and implementing Dual Write, helping you bridge the gap between operations and sales seamlessly. Gain insights into configuration, best practices, and troubleshooting techniques to ensure your data stays synchronized, empowering your organization to make informed decisions in real-time. Whether you're just starting with Dual Write or looking to optimize your setup, this guide will simplify the process and set you up for success.

Demystifying Dual Write: A Practical Guide to Real-Time Data in D365

Learn how to plan, manage, and execute events using Customer Insights - Journeys, exploring its built-in features and creative workarounds to overcome common challenges. This session will guide you through the end-to-end event planning process, from initial setup and attendee communication to presentation and post-event follow-ups, ensuring a seamless experience for your team and audience.

1. Introduction: Overview of event planning capabilities in Customer Insights - Journeys.
2. Core Features: Key tools for managing event details, registrations, and follow-ups.
3. Common Challenges: Addressing limitations and identifying workarounds.
4. Real-World Examples: How you can use Journeys to execute successful events.
5. Best Practices: Tips for maximizing efficiency and engagement in event management.
	
This session is perfect for anyone looking to streamline event planning and leverage the full potential of Customer Insights - Journeys.