DynamicsCon is the ultimate learning and networking opportunity for the Microsoft Dynamics 365, Dynamics GP, and Power Platform community! With over 3,000 attendees, this event offers 275+ sessions led by more than 250 expert speakers, including Microsoft MVPs, seasoned veterans, and first-time speakers. Attendees can network with 125+ sponsors, enjoy seamless connections through attendee-to-attendee scanning, and indulge in complimentary breakfasts, lunches, and snack breaks. Plus, with two community receptions, DynamicsCon is truly 'Where community thrives, and ideas ignite!'Join us at DynamicsCon 2025 for a luxurious educational experience in the heart of Chicago! Held at the iconic Hyatt Regency Chicago, this premier venue offers stunning views of the city skyline and Lake Michigan. Located just steps away from famous attractions like the Magnificent Mile and Millennium Park, you'll enjoy both cutting-edge learning sessions and easy access to world-class dining, shopping, and entertainment. Discover why this dynamic city and elegant venue are the perfect backdrop for an unforgettable conference!

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DynamicsCon 2025

Randolph 1AB-East Tower

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline operations, and achieve sustainable growth. 

This session will provide a comprehensive understanding of how to create an Agent within the Dynamics 365 Contact Center. Join me to explore the innovative features, real-world applications, and best practices for implementing and maximizing the benefits of this powerful combination. 


Improving Customer Service with Copilot Agents and D365 Contact Center

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This intermediate-level presentation will give you the guide to develop a Power BI report with the context of a specific entity. We will walk through hands-on demos of how to build, configure, maintain, and troubleshoot the embedded Power BI report. Together, we can increase data visibility for users! Be a superhero of your report! 

Power BI Magic: Filtered Reports in D365

Learn how our organization capitalized on MS FastTrack to migrate from CRM On-Prem to the Cloud weeks ahead of schedule and 20% UNDER BUDGET.  Tools and Best Practices that helped us in our success - from the behind-the-scenes Tech Team to the End User.

From On-Prem to Cloud: A FastTrack Success Story

Are Agents Microsoft’s “one more thing” of AI? Can they help already to transform your work life for the better? And what is the vision of all of it? 

Come in and join us for an interactive session that will ground your understanding of Copilot Agents. Discover the latest Microsoft announcements and unravel the mysteries behind intelligent applications and Agents.

This session will provide you with all the required answers, the latest insights, and practical knowledge to determine how agents can enhance your work life today.

Expect real-life examples, live demos, and plenty of opportunities to get your questions answered.

Key Takeaways:
* A comprehensive understanding of Microsoft Agents.
* Practical insights from real-life examples and use cases.
* The know-how to create and implement your own Agent.

Do Agents Transform Our Business Processes?

In this session Dian Taylor explores a whole new set of underutilized features within Microsoft Dynamics 365 (CE), aiming to enhance user innovation, education, and training. Whether you’re a seasoned user or new to D365 CE, this session will reveal powerful features that makers can configure in Dynamics 365 CE applications that often go unnoticed but can significantly enhance your D365 CE system! Don’t miss out on discovering these treasures that can give you a competitive edge!


Dynamics 356 Treasures: Explore Overlooked D365 CE Features!

Join us for a pawsitively engaging session where our feline friends take the lead in showcasing the ins and outs of Dynamics 365 Customer Service. From managing queues to mastering basic and unified routing, and ensuring purrformance with reports, this session is designed to help you claw your way to the top of customer satisfaction. Expect live demos that will leave you feline fine about your support strategies. Don’t miss this oppurrtunity to learn how to make your customer service purr like a kitten!

Purrfecting Customer Service: A Cat’s Guide to Dynamics 365

Low on resources, big on ideas? Discover the power of triggers in Customer Insights. With no developers and no code, you can automate tasks, streamline workflows, and boost productivity. Imagine a world where your wildest automation dreams become reality. The highly intuitive interface makes it easy to set up and manage triggers, so you can focus on what matters most. Don't miss out on this game-changing opportunity. Learn how triggers can transform your business today.

Trigger Happy: Automate Your World

This session will provide an in-depth look at XrmToolBox, a vital tool for Dynamics 365 professionals. Attendees will learn about its various plugins, how to use it for tasks like data migration and system configuration, and best practices for enhancing productivity. The session is ideal for Dynamics 365 administrators, developers, and consultants seeking to optimize their environments with XrmToolBox.

Session is for Dynamics 365 and Power Platform administrators, developers, consultants, and anyone involved in the customization and management of Dynamics 365 environments.

#DynamicsCON2025: XrmToolBox—The Ultimate Hack for Lazy Developers and Admins (Like Me!)

In most realistic implementations of Dynamics 365 CE (D365CE), integration is the real challenge.

In this session, you will learn some of the options for integrating with D365CE, common paint points, and caveats to consider.

Some of the tools that the session may cover includes: Azure functions, Logic App, and Azure Data Factory.


Lesson Learned from Dynamics 365 CE Integrations

This session aims to provide attendees with practical strategies for optimizing their existing Microsoft licenses, avoiding over-licensing, and maximizing their investment.
Through real-case scenarios, attendees will gain insights into how they can make the most out of their Microsoft licenses

Optimize Your Existing Microsoft Licenses: Avoid Over-licensing—Make the Most Out of Your Investment

This session explores how Microsoft Copilot, integrated with Dynamics 365, can transform the sales experience from lead to close. Focus on how Copilot’s AI-driven capabilities can enhance sales processes by providing real-time insights, automating routine tasks, and generating personalized, actionable recommendations for sales reps. Highlight specific use cases like automating follow-up emails, providing next-best-action insights, and analyzing customer engagement patterns to close deals faster and more effectively. This session will empower attendees to leverage the latest AI tools to optimize sales performance and foster a more agile sales environment.