DynamicsCon is the ultimate learning and networking opportunity for the Microsoft Dynamics 365, Dynamics GP, and Power Platform community! With over 3,000 attendees, this event offers 275+ sessions led by more than 250 expert speakers, including Microsoft MVPs, seasoned veterans, and first-time speakers. Attendees can network with 125+ sponsors, enjoy seamless connections through attendee-to-attendee scanning, and indulge in complimentary breakfasts, lunches, and snack breaks. Plus, with two community receptions, DynamicsCon is truly 'Where community thrives, and ideas ignite!'Join us at DynamicsCon 2025 for a luxurious educational experience in the heart of Chicago! Held at the iconic Hyatt Regency Chicago, this premier venue offers stunning views of the city skyline and Lake Michigan. Located just steps away from famous attractions like the Magnificent Mile and Millennium Park, you'll enjoy both cutting-edge learning sessions and easy access to world-class dining, shopping, and entertainment. Discover why this dynamic city and elegant venue are the perfect backdrop for an unforgettable conference!

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DynamicsCon 2025

Randolph 3-East Tower

Dive into the dynamic world of project management with our lively session, "Project Ops Showdown," where two Project Operations experts face off to tackle common challenges in Dynamics 365 Project Operations. Each presenter, backed by their own “team,” will respond to typical project management obstacles, like resource allocation, timeline adjustments, budget monitoring, and unexpected risks. In this engaging showdown, presenters have just five minutes to showcase their best, most creative solutions. 

But the real judges? You, the audience! Vote live on which solution you find most effective or innovative, and get in on the fun with opportunities to suggest “curveballs,” like sudden budget cuts or scope changes. Expect friendly banter and a spirited competition as our presenters race to impress with their expertise.

Project Ops Showdown: Real-World Challenges and Quick Solutions

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Embark on an epic adventure to master the power of Customer Insights - Journeys forms! This session will dive into their current functionality, demystify their code, and reveal how you can enhance them to capture leads, execute post submission routing to support sales, initiate key interactions, and trigger seamless Customer experience processes. Whether you're building your first line of data capture or optimizing advanced workflows, you'll leave equipped to level up your forms and create legendary marketing experiences.

By the Power of Data! Unleashing Marketing Forms in D365 Customer Insights—Journeys

Security baselines are typically not a huge concern when implementing low-code platforms within small organisations. But as you start to promote these solutions within enterprises, you'll often encounter challenges when convincing IT teams that the solution you're implementing can align with existing standards and that some of the frequently voiced promises of the solution don't accidentally cause a compliance nightmare. So, how can we best balance this while ensuring we deliver value in an agile way?

To help navigate this minefield, join me in this hands-on session. I'll explain and demonstrate the most crucial baseline configurations to apply within any environment leveraging Microsoft Dataverse. Based on real-world experiences, attendees will walk away with a firm understanding of several essential steps to improve the posture of any environment and keep information security challenges at bay. Make your Dataverse shine with its dazzling security posture by attending this session!

Make Your Dataverse Fort Knox: Baseline Configuration Tips & Tricks

Do you ever feel like Dynamics 365 comes with its own language? This session is your one-stop shop for translating the jargon and demystifying common terms and acronyms in Dynamics 365 Customer Engagement. We’ll cover key terms, explain their importance, and provide real-world examples of how understanding these concepts can enhance user adoption and overall project success.  We'll even go over tips for creating your own “Dynamics Dictionary” to provide clear and actionable communication to your team. Whether you’re new to Dynamics 365 or a seasoned user, you’ll walk away with a clearer understanding and practical knowledge to make your D365 users feel empowered and educated!


The Dynamics Dictionary: Translating D365 for Better User Adoption

Discover how to elevate customer engagement and streamline service operations with the integration of digital channels in Microsoft Dynamics Customer Service and Contact Center. This session will delve into the powerful capabilities of Dynamics 365, focusing on the seamless incorporation of platforms like WhatsApp, email, and live chat to provide exceptional customer experiences. Learn best practices for implementing and optimizing these channels, ensuring timely and effective customer interactions. Whether you're a business leader, IT professional, or customer service manager, this session will equip you with the knowledge and tools to harness the full potential of digital communication in your organization.

Leveraging Digital Channels in D365 Customer Service and Contact Center

System maintenance might not be glamorous, but it's essential for the long-term success of your Dynamics 365 CE environment. Over time, data quality can degrade, user adoption can wane, and the latest features might not get implemented, even the user interface may get cluttered - leading to inefficiencies and missed opportunities.
Join us for a session that dives into best practices for data management, adoption monitoring and improvement, user support, system updates, and performance optimization. Learn how to monitor and continuously respond to common issues and ensure your platform runs smoothly to enhance the user and customer experience.
This session is perfect for business leaders who are frustrated with their current CRM state or want to proactively develop a sustainable maintenance plan. Administrators and IT professionals will also gain valuable insights to maintain a robust and efficient system.

Zen and the Art of CRM Maintenance

In this session, we dive into the transformative power of AI agents, which go beyond Copilot's insights to take autonomous action in various business contexts. Attendees will learn the fundamentals of AI agents, explore types of agents like Azure OpenAI assistants and custom engines, and understand how these capabilities translate into measurable business impact. By the end, participants will be able to identify strategic areas within their organizations where AI agents can optimize processes, improve customer interactions, and drive efficiency. Real-world examples and an interactive Q&A will provide practical insights and inspire actionable next steps.

Beyond Copilot: Driving Business Value and Automation with Agentic AI

Sales leaders have a lot of tools to choose from when it comes to sales automation using Dynamics 365 Sales.

Participants in this session will explore the advanced features designed to streamline and enhance sales processes. 

The session will provide a comprehensive understanding of creating and managing sales sequences, utilizing business process flows to ensure consistency, and leveraging Power Automate for efficient workflow automation. 

Ideal for sales managers and IT professionals, this session equips attendees with the skills to automate and optimize sales operations, leading to increased productivity and improved sales performance.


Sales Automation: Sequences, BPFs and Power Automate—Oh My

If you are looking for No Code ways to have a Deep Impact on your Power App development, then you are in the right place.  In this session we will discuss and demonstrate how different Advanced Column (field) types, Business Rules and Business Process Flows can have a profound effect on the functionality of your Power Apps.  These No Code customizations can add great value to a Power App when use separately or together.  This session will demonstrate how to use these different customizations together to build a powerful solution.

No Code Deep Impact: Advanced Column types, Business Rules & Business Process Flows in Power Apps

The outbound marketing features of Dynamics 365 Customer Insights (Journey) aka Marketing will be deprecated by June 30, 2025, necessitating a transition to real-time journeys. With limited time remaining, many are left wondering where to begin this process and may fear the loss of existing functionalities.
The session will provide key considerations for a smooth transition that won't disrupt your current marketing automations. You will learn:
•	The differences between real-time and outbound marketing
•	The essential elements that define "real-time"
•	An incremental approach to the transition
•	Strategies for managing multiple form integrations
•	How to effectively connect with social channels
•	Essential tips and tricks for a successful transition
Join me to gain the insights you need to navigate this critical shift confidently!
