DynamicsCon is the ultimate learning and networking opportunity for the Microsoft Dynamics 365, Dynamics GP, and Power Platform community! With over 3,000 attendees, this event offers 275+ sessions led by more than 250 expert speakers, including Microsoft MVPs, seasoned veterans, and first-time speakers. Attendees can network with 125+ sponsors, enjoy seamless connections through attendee-to-attendee scanning, and indulge in complimentary breakfasts, lunches, and snack breaks. Plus, with two community receptions, DynamicsCon is truly 'Where community thrives, and ideas ignite!'Join us at DynamicsCon 2025 for a luxurious educational experience in the heart of Chicago! Held at the iconic Hyatt Regency Chicago, this premier venue offers stunning views of the city skyline and Lake Michigan. Located just steps away from famous attractions like the Magnificent Mile and Millennium Park, you'll enjoy both cutting-edge learning sessions and easy access to world-class dining, shopping, and entertainment. Discover why this dynamic city and elegant venue are the perfect backdrop for an unforgettable conference!

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DynamicsCon 2025

Roosevelt 3AB-East Tower

Get ready to upgrade your sales game and discover your inner superhero with Dynamics 365 Sales! In this session, I'll discuss the most important features of Dynamics 365 Sales, I might even introduce you to my friend Copilot for Sales! Think of this session as 'Avengers Assemble' but for sales teams! Whether you're a sales newbie or a seasoned pro, I guarantee that you'll leave this session feeling like you can conquer any sales quota with your new superpowers. So put on your cape and join us for an hour of fun and practical tips to help you become the superhero of your sales team!

Become the Ultimate Seller with Dynamics 365 Sales

LinkedIn

Join us for a guide to leveraging Copilot within Dynamics Customer Service. Learn how Copilot enhances productivity and efficiency for customer service representatives. We'll explore key features like case management, knowledge base integration, and omnichannel support. Discover how Copilot automates tasks, provides real-time assistance, and improves customer interactions.

We’ll cover:
- An overview of Copilot and its features within Dynamics Customer Service.
- Using Copilot to manage cases, integrate with the knowledge base, and support multiple channels.
- How Copilot automates tasks, suggests relevant knowledge base articles, and provides real-time assistance.
- Analyzing customer interactions and improving service quality using AI-driven insights and analytics.

By the end of this session, you’ll understand how Copilot can modernize business processes within Dynamics Customer Service, enhance productivity, and improve efficiency.

Supercharge Your Customer Service with Copilot in Dynamics Customer Service

OnBe was previously using SalesForce and earlier version of Dynamics CRM. We will share best practices from the implementation of D365 CE across the enterprise. 

FinTech: Lessons Learned From D365 CE Implementation—Sales, Customer Service

Copilot for Sales is in Outlook and Teams.  Sales Copilot lives in Dynamics.  In this session you will learn that you can use both, or just one and still be effective.  We'll cover key deployment details for each of them, as well as tips and tricks to get the most of of each of these offerings.

Is it Copilot for Sales or Sales Copilot? You Can Have Both!

In this session, we will talk about different learning styles and how you can adapt your training materials, delivery and design to reach more users. Includes valuable tips and trips to increase adoption for each learning style preference.

Adapting CRM Training and Design for Multiple Learning Styles

In this session, we will see a realtime use case how a Developer & Deployment Manager can leverage Application life cycle management(ALM) tools to manage their Power Platform Components in their Organization.

Agenda:
We'll do a walk-through on using build tools for the below 
- Setting up the build and release pipeline
- Deploying Power Platform components
- Auto back-up solutions
- Managing Environments

Application Life Cycle Management(ALM) for Power Platform from Zero to Hero

Curious about what's really going on with your Dynamics 365 CE/CRM users? Skip the unreliable surveys and dive into real-time behavioral analytics with Microsoft Clarity.

This session will reveal how to harness the power of Clarity's free tools to boost digital adoption. You'll learn to identify popular pages, dead clicks, rage clicks, and more, transforming these insights into actionable improvements for user training and support. By the end, you'll be equipped to use heat maps, session recordings, and dashboard insights to pinpoint where users struggle, ensuring your governance and compliance measures are both effective and user-friendly. Don’t miss this opportunity to revolutionize your user support strategy.

Unlock Real-Time User Insights for Microsoft Dynamics 365 CE / CRM

Wondering why related records/rows behave strangely when their parent record is assigned, shared, or deleted?  Unsure of how to configure a lookup or relationship between two entities/tables?  Looking  to save some time entering data when creating child records?  

In this live demo, Sarah shows you how to be come a relationship expert in Dataverse and Dynamics 365.  She will demonstrate how to create and configure a new relationship as well as configure existing relationships.  She also provides examples of when to use the behavior types to the best of their ability.  Sarah also demonstrates how to use data mapping in these relationships.

How to Become a Relationship Expert in Dynamics 365 and Dataverse

AI is all the rage, but what does that mean for users of Dynamics 365 Customer Insights? In this session, attendees will learn about Copilot agents in both CI - Journeys (formerly Marketing) and CI - Data, along with what to expect as generative AI continues to expand throughout the Dynamics 365 customer engagement suite.